PayPal Seller Protection Policy Guide 2022

 PayPal Seller Protection policy covers your claims, refunds, or reversals in case of unauthorized purchases or items not received by your buyer. For all transactions made on or after April 13, 2020, seller protections will extend to intangible items such as travel, tickets, services, and digital goods. With PayPal Seller Protection, you may be fully insured on all eligible transactions.

Here are some of the main requirements you need to meet to benefit from seller protection:

  • The transaction must be marked as Qualified or Partially Qualified for Seller Protection on your Account Transactions page.
  • Your account is in good standing.
  • You must respond to our requests for documents and other information within the allotted time.

For physical goods:

  • You must send the item to the address on the transaction page.
  • You must provide proof of shipment, proof of delivery, or signed confirmation of delivery (if applicable).

For intangible or digital products:

  • You must provide convincing evidence that the intangible or digital item was delivered or provided as described, or that the service was performed as described. Compelling evidence can include any existing evidence that your buyer received the goods or services or benefited from the transaction.
  • You must comply with any terms and conditions applicable to the purchase
  • You must comply with all technical integration requirements specifically notified to you by PayPal.
  • You must pay standard transaction fees on the transaction.
For complete eligibility requirements, see the full Seller Protection Policy terms in the PayPal User Agreement. If you want to automate the process of adding tracking numbers to orders on PayPal, please use Paltrack which is a trusted tool for most dropshippiers when managing their dropshipping business online.

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